Australia and New Zealand
‟Too often, automation is perceived as an organisation making an investment at the expense of its people. In reality, automation takes the robot out of the person, freeing employees from menial, repetitive tasks and empowering them to play a greater and more rewarding role in their development while increasing their intrinsic value to the business.”
Malcolm has more than 25 years of experience as a consultant and advisor across a range of industries, including the public sector, telecommunications, finance, oil and gas, mining and private equity.
He is a Director at Partners in Performance and leads the Back Office Transformation Practice. He is responsible for managing teams, client service quality and advisory service delivery.
Beyond founding his own businesses, Malcolm has worked as a consultant at McKinsey & Company, CEO of Westel/Concentrix and Head of Special Projects at Vodafone.
Throughout his career, he has helped clients with business improvement, providing a digital, behavioural and transformational lens.
His successes include leading one of Australia’s largest digital transformation programmes for a major government department through the COVID pandemic. His teams lifted productivity across a major nationwide service network by 3% pa, reduced many service queues from weeks to days and introduced many rapid programs to respond to COVID.