Backoffice Transformation, Automation and Robotics

Partners in Performance is helping clients implement software robots to automate high-volume, repetitive back office processes, with ROIs typically of 300%-600%+ over three years

PIP is a leader in ensuring benefits realisation from Robotic Process Automation:

  • Over 150 professionals in Australia, many of whom are trained and experienced in RPA implementations
  • A firm with over 20 years experience in delivering rapid, sustainable results across most industries and geographies; our focus is on transformation not technology
  • Our tools drive continuous improvement and sustainable benefits, not just process automation
  • We believe in building client capability as the key factor for delivering sustainable results; We can build Centres of Excellence to help you self-sustain and drive an RPA led transformation
  • We offer pay-for-results options, to share risks and align incentives to deliver full potential of sustainable cost improvements

Why use RPA?

There are a number of benefits and advantages associated with the adoption of a Robotic Process Automation capability within an organisation:

  • Reduced operational costs
  • Increased efficiency and productivity
  • Greater compliance/reduced audit
  • Greater speed and customer service
  • Reduced operational risk
  • Superior control, governance and IT security
  • Enhanced business insights

The best processes for RPA are ones that:

  • Are rules-based with digital structured inputs
  • Have repetitious transactional processing
  • Require process adherence/quality
  • Involve multiple system interactions
  • Are scalable
  • Are stable
  • Are prone to high error rate
  • Have a high number of full time employees doing repetitious and complex/mission-critical processing
  • Experience a fluctuation in demand
  • Are “Swivel Chair” processes

Potential applications include:

  • Activations and application processing: customers, accounts, cards, loans
  • Lowering risk on accounts: fraud and credit checking, rapid closure of compromised accounts
  • Transfers: redemptions transactions (share sales, transfers of assets/funds)
  • Business services: accounts payable – invoice processing, HR onboarding and other processes; claims, collections and recoveries; policy renewals/migrations
  • Financial governance: reconciliations and audits

Relevant Case Studies