Our focus is to partner with our clients to drive high performance. We achieve this by drawing out the potential in people, coaching them to see their potential and empowering them to achieve it. This is where the magic happens, true transformation, when people reach further, achieving results often beyond what they thought possible.
‑ Skipp Williamson, Managing Director and Founder.
Partners in Performance story begins with a vision and ambition to create a different type of management consulting firm.
After five years of consulting at McKinsey & Company, Skipp Williamson became convinced there was a better way to deliver value to clients. In 1996, she made the bold decision to launch her own firm. She wanted to go beyond delivering a smart strategy, which she saw as only a starting point, to create a consultancy committed to driving high performance across all levels of the organisation. Partners in Performance was founded on genuine partnership with clients to unleash their full potential and achieve operational excellence, delivering measurable value and lasting impact, every time.
Skipp has an established reputation for being straight‑talking and candid about how organisations can improve their operations. Her pragmatic and practical approach is the bedrock of Partners in Performance and now part of our firm’s DNA. We thrive on ‘rolling up our sleeves and working alongside client teams – from the front line to the Boardroom – making material change happen at all levels of the organisation.
We have come a long way since serving our first Pulp and Paper client in Europe 25 years ago. Our rapidly growing 650‑person team is led by 40 Directors across six regions – the Americas, Central Asia, Europe, Middle East, Africa and Australasia.
Thoughtful, but quick to react, we pride ourselves in staying ahead of the game – proactively looking for opportunities to create value through continuous improvement, innovation and growth.
Our values keep us centred when we need to make difficult decisions and ensure we deliver on our promise to create lasting, positive impact.
We’re in it together with our clients. Things will go wrong. There will be setbacks; and it’d be easy – for us and our clients – to abandon ship and say, “hey, we gave it our best shot”. But we stick with it. We figure out what’s required to make it work, together. Building trust and true partnership takes time and that’s fine, as we’re in it for the long haul.
We are not ones to labour our thinking and strive for perfection. We go straight to the heart of any issue to resolve it, and then move forward confidently.
We take responsibility for our impact on people and the planet. We take proactive steps to improve the health and wellbeing of our people and the planet.
We have the integrity and courage to speak up, ask tough questions and have open conversations. Every day we need to be honest, compassionate, and brave in order to create change.
The driving force behind the impact we help organisations achieve, is the way we work with you as our client partners. We help you execute your strategy and build a high performance organisation. What makes us stand out is our focus on getting the result through effective collaboration.
There is no them and us, or client and consultant dividing wall. We believe that to deliver meaningful change and drive exceptional results, working together as one team is essential.
We are demanding partners, but this does not mean we hurl instructions from across the river telling your team how to build a raft. We stand beside them working together to build the raft and then climb aboard and cross the river together.
At the end of an engagement with Partners in Performance, you will have a high‑performing team that is delivering the right things, at the right time, in the right way. A team that owns the result, can continue to get the result, and buys into how to achieve the result.
'No harm' is one of our core values, and it guides everything we do.
We believe that a zero‑incident rate is achievable everywhere. Deeply embedded in our internal culture and external approach, we treat safety with the seriousness it deserves, and we have created a culture where our people are empowered to always put safety and wellbeing first.
'No harm' means thinking through the consequences of our actions and systematically eliminating unnecessary risk. This goes far beyond ‘following the rules’ – it is about acknowledging the responsibility that each of us has to protect ourselves, the people we work with and the environment in which we live.
Organisations are facing growing pressure to operate sustainably. Our role is to enhance their culture and build new sources of competitive advantage, all while reducing environmental impact.
As a firm, we uphold the principles of the International Council on Mining and Metals (ICMM) Sustainable Development Framework and of the UN Global Compact.
Building high‑performing teams is central to how we deliver results and is key to enabling lasting impact within an organisation. To achieve a high‑performance organisation that is continuously improving, new capabilities will be required in both the frontline and management team, as well as the Continuous Improvement team itself.
If results are going to have a lasting impact, the workforce must be trained in how to deliver and sustain them. For this reason, capability building is integral to our work from day one.
Dedicated to building real and lasting capability at both a team and individual level, we work 'in‑the‑line', not as a separate project. Our team is embedded in a department or operation to foster accountability and skills transfer to make continuous improvement the way business is done. This ‘show me – don’t just tell me’ approach speeds up and increases the quantity and quality of skills transferred and ensures all levels of the organisations have the tools, knowledge and confidence needed to be successful.
'Wiring' is the people behaviours, systems, and processes that, in combination, define the level of transparency and rapid decision‑making your organisation is capable of.
We believe strategy is only the start, and invest substantial time and energy ensuring the necessary capabilities are embedded across the organisation to fully implement your strategy and achieve and exceed targets.
An organisation’s 'wiring' creates the culture and environment where a strategy will either thrive or struggle. Successful organisations link their strategy with desired values and the behaviours necessary for success. These are then designed into the 'wiring' of the organisation and cascaded down through all levels. The expected behaviours become part of the day‑to‑day for all employees and position the organisation to achieve high performance.
We make hybrid work.
From our inception, 25 years ago, we have leveraged a remote operating model both for our global support and consultants.
Virtual working comes naturally to us, and has been a core part of how we work as supporting technologies have progressed – allowing us to comfortably and effectively deliver both remotely and on site. Our hybrid operating model enables us to pivot quickly, adapt to new opportunities and unexpected events, and provides seamless access to our global expertise.
Leveraging our own experience, we help organisations look at how best to adopt a dispersed operating model, tailor it to make it ‘fit for purpose’ and ensure it works effectively.
As part of our commitment to building high performing teams, we have partnered with INSEAD to deliver a capability‑building program that combines formal training and on‑the‑job coaching to help your people build the skills needed to lock in the gains we make with you, and acquire the competence to drive improvement both now, and long after we have left.
Digitally designed, the ‘Leading Continuous Improvement’ online course is the first of its kind, co‑created with content from both a consulting firm and INSEAD academics.
Click to learn more about the ‘Leading Continuous Improvement’ program.
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We believe unleashing our individual potential starts when people feel empowered to bring their entire selves to work.
But first, we need to feel safe and supported to speak up, share our ideas and spark courageous conversations that help bring out the best in all of us.
We are passionate advocates of the immense power of people.
We believe enabling people to apply their skills and untapped talents, in new and unexpected ways, enables organisations to exceed expectations and deliver the exceptional. Why do we believe it? Because we have experienced it first‑hand with every client that we have partnered with over the last 25 years.