The largest UK provider of online marketing content wanted to optimise conversion from their freemium model to paid monthly and annual subscription.
conversion rate increase first quarter through changes in user flow
to deliver improved user experience through personalised follow-up when needed and balancing linear viscosity
Analysed two years of event‑data from 9.5m devices
Identified 11 events of visitor behaviour driving decision to convert to a paid tier
Built heat score models using prescriptive analytics to predict likelihood of conversion to paid subscription in 7 and 28 days
Helped devise a new UX process and a follow‑up strategy to personalise and nudge ‘on the fence’ prospects to convert
‟We thought we had a good handle on what drives customer conversion, but the detail provided [by DataStories] will enable to better focus and optimise our approach across different users.”
Co-founder, COO/CTO, Smart Insights
Critical events that drive conversion informed new strategies and generated 80% of the value even before model implementation, scoring brought the remaining 20%.