Our client needed to return the cumulative case completion deficit to zero within six months.
This had led to growing cases of completion deficit despite additional staff being brought onboard and robust processes implemented.
to reduce the cumulative case deficit to zero, including timings for onboarding and release of temporary resources
through an implemented set of templates covering data collection, approvals and case completion processes
Identify and recommend options, including resourcing and process efficiencies, to return the cumulative case completion deficit to zero within six months
Design and build an adaptive, forward‑looking dynamic simulation of the client's case management process that allowed them to run scenarios based on potential developments and pre‑empt resourcing requirements
Draft, test and implement a set of templates to drive data collection, approvals and case completion processes
Coach the client team to implement and sustain optimised processes, templates, resource efficiency and dynamic modelling